Refund policy

Return and Refund Policy

Last updated: September 8, 2026

Thank you for shopping with CHIFAB3D. We create 3D-printed products designed and produced with care. Because many of our products are made to order, our return and refund policy is designed to be fair while accounting for the custom nature of 3D printing.

Returns

We accept returns within 30 days of delivery for eligible products.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must not have been damaged, modified, or altered after delivery.

  • You must provide your order number and reason for the return.

  • The return request must be submitted within 30 days of delivery.

Customers are responsible for return shipping costs unless the item was defective, damaged during shipping, or we sent the wrong product.

Defective or Damaged Products

If your order arrives damaged or has a manufacturing defect, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photos of the product and packaging

If the product is confirmed to be defective or damaged during shipping, we may provide a replacement or refund at no additional cost to you.

Incorrect Items

If you receive an item different from what you ordered, please contact us before returning the product. We will work with you to correct the order.

Custom and Personalized Products

Customized, personalized, or made-to-order products may not be eligible for return unless they arrive defective, damaged, or significantly different from the product ordered.

Please carefully review customization details before completing your purchase.

3D Printing Variations

Because our products are manufactured using 3D printing technology, minor variations in:

  • Layer lines

  • Surface texture

  • Color shade

  • Small marks from the printing process

  • Dimensions within reasonable manufacturing tolerances

may occur.

These characteristics are normal for 3D-printed products and are not necessarily considered defects.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to our error or a defective/damaged product.

Exchanges

If you need a replacement because an item arrived defective, damaged, or incorrect, please contact us. We will determine the appropriate replacement solution.

How to Request a Return

Please contact us at hello@chifab3d.com with:

  • Order number

  • Product name

  • Reason for the return

  • Photos, if applicable

Do not send a product back without first contacting us for return instructions.

Final Sale Items

Products clearly identified as final sale at the time of purchase are not eligible for return except where required by applicable law or when the product arrives defective or damaged.

CHIFAB3D reserves the right to refuse a return that does not meet the requirements of this policy.